Refund policy
At Voxero LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to make it right.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, where applicable.
- You must provide your order number and proof of purchase.
- The return must be approved by our customer service team before being shipped back.
To request a return, contact us at [YOUR SUPPORT EMAIL] with your order number and reason for the return.
Please do not send an item back without contacting us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or video showing the issue
- Photos of the packaging, where applicable
After reviewing the issue, Voxero LLC may provide a replacement, refund, or another appropriate resolution.
Return Shipping
For returns that are not caused by a defective, damaged, or incorrect product, the customer is responsible for return shipping costs.
If the product is defective, damaged, or incorrect, Voxero LLC will work with you regarding the appropriate return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to make the funds available.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy.